Preparing for Your Experience With Us
Reservations
Appointments may be scheduled by calling or texting our management team Monday–Friday, 10:00 AM–6:00 PM (MST).
With your inquiry please include your name, location details, requested day & timeframe, and #/Length of your session request
A valid credit card is required to reserve all first-time appointments. No deposit is collected at the time of booking. Your card is securely stored to honor our cancellation policy.
Arrival & Setup
Your therapist(s) will arrive approximately 10–15 minutes before your scheduled appointment to allow time for setup. Please provide a clean, quiet space measuring at least 5' × 9' for each massage table.
Parking
We require parking for all therapists reserved to Provide Services. hotel or resort Guests ~ we kindly ask that parking passes be arranged in advance. Any parking fees incurred by our therapists will be added to your service total.
Health Information
Please notify us as soon as possible if you become ill or need to reschedule your appointment. Prior to your session, please inform us of any recent surgeries, injuries, medical conditions, illnesses, medications, or allergies so we can safely customize your treatment and provide the best possible care.
Payment
Payment is collected after your session directly with your therapist(s). We accept all major credit cards, cash, Venmo, and select HSA/FSA cards (eligibility depends on your individual plan). Please note that therapists do not carry cash for making change.
Gratuity
Please refer to each service description to see whether gratuity has already been included. When not included, the customary spa gratuity is 20%, and is always appreciated.
Cancellation Policy
Your appointment time is reserved specifically for you. Our therapists organize their schedules, travel and availability around confirmed appointments. last-minute changes can leave reserved time that cannot reasonably be offered to another client.
To avoid being charged A full service fee, please provide the following notice:
24 hours for weekday appointments (Monday–Friday)
48 hours for weekend appointments and group bookings
One week for reservations requiring four or more therapists or multi-day events
For established clients experiencing an unexpected illness or circumstance within the cancellation window, we may offer the courtesy of moving the appointment to another available time with the same therapist within the following week. If a reschedule cannot be accommodated or You are unable to use the alternative availability offered, the standard cancellation policy and applicable service fee will remain in effect.
our therapists make every effort to travel safely—even during inclement weather. If road conditions make travel unsafe, we will gladly reschedule your appointment at the earliest available opportunity.
Corporate Events
Detailed invoices are available for corporate events, retreats, and large group bookings. We accept ACH transfers (W-9 available)
Complex Booking & Coordination Fee — $150
Applies to multi-therapist/multi-guest bookings requiring significant scheduling and coordination. Extensive same-day changes, prolonged onsite scheduling changes, or additional concierge-level coordination may incur additional administrative fees.
Gift Certificates
We are happy to Accommodate Gift Certificates and can do so via direct contact with your recipient, or email pDF certificate. A 20% Gratuity will be included to the therapist rendering the service. Payment can be made with Venmo or card payment. Card Payments incur A processing fee of 3.7%.
Pricing
Service rates are subject to change. Future appointments and gift certificate redemptions will reflect current pricing.
Professional Conduct
Your comfort, safety, and privacy are our highest priorities. All treatments are provided by Utah Licensed Massage Therapists and performed within our professional scope of practice while following all Utah State draping laws and ethical standards.
We reserve the right to refuse or discontinue service at any time if professional boundaries are violated, inappropriate behavior occurs, or a therapist feels unsafe. In such cases, the full service fee will apply, and additional action may be taken when warranted.
FAQ’s
-
WE ARE A SALT LAKE CITY BASED COMPANY
WE SERVICE PRIVATE HOMES & SELECT HOTELS WITHIN THE SALT LAKE CITY ~ PARK CITY ~ AND SURROUNDING AREAS
WITH TRAVEL MINIMUMS WE CAN PROVIDE SERVICES WITHIN 75 MINUTES EACH WAY OF OUR SALT LAKE CITY HOME BASE
-
Consider Planning A Timely/Early Exit From The Mountain To Navigate Heavy Traffic In Park City And In The Cottonwood Canyons. Traffic Issues Occur In The 3pm-6pm During Our Busiest Blocks Of Bookings
If Your Location Has Kitchen Accomodations ~ Consider Eating In Or Having Meal Delivery On The Evening Of Your Massage Plans. Planning Dinner Out? ~ Consider Later Reservation Times (8pm Onward) So You Can Make The Most Of Your In Home Massage Experience.
-
*It’s A Safe And Reliable Service With Licensed, Insured, And Highly Trained Massage Therapists
* We Provide Genuine Care And Unrushed Appointments
*Our Rates Are Competitive With Transparent Pricing
*We Offer Evening And Weekend Availability
-
It is our personal and professional experience that 90 -120 minutes is the time needed if you are wanting to create real change in your body &/tissues. Hence we also honor a 90 minute minimum for single sessions. We as therapists, You as patient/client, need the time basically said!
For the average person, a thorough full-body massage takes 90 minutes. 60 minutes is suitable for general relaxation or focused work on one area (back/ neck/shoulders). Athletes often requiring 2 hours.
As far as frequency, your expert therapist will be able to discuss in person with you after they have done a thorough intake and evaluation, as well as how you responded to their treatment to suggest a treatment plan
-
Please be showered prior to your session. Disrobing down to your comfort level is encouraged. You may opt to be “robe ready” for ease of getting on and off the table to which we will exit the room for you to get on the table under the sheet and blanket before we re-enter to start your session. Leaving underwear on is just fine! Ladies, it’s reccommended to remove your bra or undershirt so we can access your back.
Prior to your session, your therapist will do a general intake with you about your health history, goals you’d like addressed or areas to avoid, and answer any questions or concerns. Our massage sessions are custom tailored to your personal needs & pressure preferences.
We abide within the Utah state practicing laws for massage therapy draping techniques to allow us access to one body part at a time, while the remaining parts of your body are covered ~ modesty and safety is honored.
-
Yes! We have accommodated many families traveling with youths that love getting in on a family spa day;) We require the parent/guardian to be present and consent prior to their session. Shorter duration sessions are available for younger participants.
-
Always Consult your primary healthcare professional before receiving a massage if you have been treated for a recent injury or illness including cancer/cancer treatment, are taking any new medications that may affect blood pressure or bruising, or are currently involved in physical therapy of any kind.
💯 General Contraindication’s for massage ~ fever, acute illness, blood clots/DVT, skin infections, any other skin or contagious diseases, open wounds or recent fractures or other serious injuries.
Medical Clearance & Contraindication Policy
At Alpenglow Massage, client safety is our highest priority. Certain medical conditions may make massage therapy unsafe or contraindicated. These include, but are not limited to:
Liver or kidney failure. ~ Cirrhosis with ascites (abdominal fluid)
Active cancer treatment without physician clearance
Acute or uncontrolled cardiovascular conditions
Substance withdrawal (including opioid or alcohol withdrawal)
For your protection and the safety of our therapists, we require written clearance from your licensed healthcare provider before scheduling massage if you have any of these conditions. Without clearance, we cannot ethically provide massage services.
-
Alpenglow values continuity of care after your preferred therapist ends their contract agreement with our company whenever possible.
In some cases, continuation of care may be approved through a formal process.. To ensure clarity, professionalism, and proper coordination, any such arrangements must be handled directly through, and by Alpenglow and the Contractor, and approved in writing.
Informed Consent For Massage Services
-
Massage Therapists do not diagnose illness or injury, prescribe medication, and are not a substitute for traditional medical treatment.
If you are under a physicians care due to surgery or other illness/treatment such as chemotherapy, you must have clearance/permission to receive therapeutic massage and inform your therapist of any limitations/aggravations so we can best deliver a safe experience for you.
*Chemotherapy: please be at least one week out from your last treatment before requesting services with us
You understand that there are some risks associated with receiving massage therapy that include, but not limited to the following, and release your therapist from liability: superficial bruising, short term muscle soreness, exacerbation of an unknown injury
Minor Release: A parental/legal guardian of the minor receiving a treatment must be present at the location for the entirety of these sessions. Please help your therapist by informing them of any known injury, allergy, or if under a physicians care, you agree to the above so mentioned also pertaining here.
Prenatal release: You have been cleared for massage therapy by your physician and will keep your therapist updated on any changes to you/baby’s health, so we can adjust our treatment as needed
-
Please Review Our > Terms & Conditions/Privacy Policy <

Quisque iaculis facilisis lacinia. Mauris euismod pellentesque tellus sit amet mollis.