Preparing for Your Experience With Us


Reservations

Appointments may be scheduled by calling or texting our management team Monday–Friday, 10:00 AM–6:00 PM (MST).

  • With your inquiry please include your name, location details, requested day & timeframe, and #/Length of your session request


  • Appointment Information


  • Card on File: A valid credit card is required to reserve your appointment. Your card is securely stored to honor our cancellation policy. Deposits are Required for some Reservations.

  • Arrival & Setup: Your therapist(s) will arrive approximately 10–15 minutes before your scheduled appointment for setup. Please provide a clean, quiet space of at least 5' × 9' per massage table.

  • Parking: Reserved parking must be available for all scheduled therapists. Hotel and resort guests: Please arrange any required parking passes in advance. Parking fees incurred by our therapists will be added to your service total.

  • Health & Illness: Please notify us as soon as possible if you become ill or need to reschedule. Before your session, let us know about any recent surgeries, injuries, medical conditions, illnesses, medications, or allergies that may affect your treatment.

  • Payment: Payment is collected directly by your therapist(s) after your session, or Via invoice/ACH transfer to company.

    We accept major credit cards, cash, Venmo, and select HSA/FSA cards (subject to individual plan eligibility). please note ~ Therapists do not carry cash for change.

  • Card Payments: A credit card processing fee may apply based on the method of payment, not to exceed 3%. Debit card and ACH bank transfer payments are not subject to a credit card processing fee. Any applicable fee will be clearly disclosed prior to payment.

  • Gratuity: Please check your service description to see if gratuity is already included. When not included, 20% is customary for spa services and always appreciated.


Cancellation Policy

Your appointment time is reserved specifically for you. Our therapists organize their schedules, travel and availability around confirmed appointments. last-minute changes can leave reserved time that cannot reasonably be offered to another client.

To avoid being charged A full service fee, please provide the following notice For Cancellation or modifications to less than the original Reserved Services:

  • 24 hours for weekday appointments (Monday–Friday)

    48 hours for weekend appointments And group bookings

  • December 15 ~ January 5th & Presidents Week Holiday Reservations ~ a 25% Reservation Deposit is collected upon Booking. The Remaining service Rates are Processed with your therapists

  • One week for reservations requiring four or more therapists or For multi-day events

Corporate Events

Detailed invoices are available for corporate events, retreats, and large group bookings. We accept ACH transfers (W-9 available). Credit card payments are subject to a 3% fee to help offset processing costs. Debit cards and ACH bank transfers are not subject to this fee. Any applicable credit card fee will be disclosed at the time of payment.



Complex Booking & Coordination Fee — $150

Applies to multi-therapist/multi-guest bookings requiring significant scheduling and coordination. Extensive same-day changes, prolonged onsite scheduling changes, or additional concierge-level coordination may incur additional administrative fees.



Gift Certificates

We are happy to accommodate gift certificates and can arrange delivery either by contacting your recipient directly or by providing a personalized PDF gift certificate via email.

Gift certificates may be purchased for a specific service or dollar amount. A 20% gratuity for Therapist rendering the service will be included with gift certificate purchases.

Payment may be made to Alpenglow via Venmo or credit card. Credit card payments: A 3% processing fee applies to payments made by credit card. Debit card and ACH bank transfer payments are not subject to this fee. Any applicable processing fee will be clearly disclosed at the time of payment.

Pricing

Service rates are subject to change. Future appointments and gift certificate redemptions will reflect current pricing.


Professional Conduct

Your comfort, safety, and privacy are our highest priorities. All treatments are provided by Utah Licensed Massage Therapists and performed within our professional scope of practice while following all Utah State draping laws and ethical standards.

We reserve the right to refuse or discontinue service at any time if professional boundaries are violated, inappropriate behavior occurs, or a therapist feels unsafe. In such cases, the full service fee will apply, and additional action may be taken when warranted.

FAQ’s


Informed Consent For Massage Services