Preparing for Your Experience With Us
We require all new clients to place a credit card on file upon booking. there is no deposit required. This is kept on file to honor our cancelation policies below
Reservations: can be made by calling or texting our management team Weekdays 10am-6pm MST, or by appointment for large group advanced reservations
Arrival & Preparation: your therapist(s) will arrive 15 minutes prior to your scheduled session time. please ensure a clear 5 x 9 ft space for each therapist, and an appropriate location in your home/hotel where they will be for the duration of Their scheduled sessions
parking: we require parking Accommodation for each therapist scheduled to provide services. hotel/lodge locations ~ it is appreciated That you coordinate parking passes ahead of time. any parking fee’s to us will be added to Your service total.
health: please inform of us any arising illness aSAP to reschedule your sessions and avoid full service fee’s. upon booking, Please inform us for any acute/chronic injuries or allergies so that we can make advanced, informed modifications for your treatment
Payment: Payment will be done with your therapist after services. we are equipped to accommodate all major credit cards, some HSA *will depend on your en d stipulations for use, venmo, paypal, or cash. Please note we do not carry a bank on us for cash payments.
Gratuities to your therapists : please see memo’s above each of our menu offerings for details on whether auto gratuity has been included in the posted rates or not. standard spa gratuity is 20%.
Corporate, large group, and gift certificate Payments: we can provide a detailed invoice of services and process payment remotely via ACH direct transfer (w9 provided) or any major Credit card. credit Card processing fee’s will apply for these amounts ~ 3.7% for totals under $1500, and 4% for greater than $1500.
Rate change claus: We reserve the right to update future bookings or gift certificate sessions to reflect our current rates
client conduct policy: our services are strictly Professional and Therapeutically aligned with our scope of practice as Licensed massage therapists. we follow all utah state law draping policies and procedures. Inappropriate behavior of any kind will not be tolerated. we reserve the right to end a session for any reason should we feel a professional boundary has been crossed, or we are uncomfortable proceeding with the session. full payment will be collected, your client account information flagged in a national database, and when appropriate, local authorities will be notified.
Cancellation Policy
To Avoid Full Service Fee’s We Require The Following
24 hour Notice ~ For Weekday Reservations Monday - Friday ~ cancellation or Modifications to Less Than Original Booking
48 Hour Notice ~ For Weekend and Group Reservations
1 week Notice: For Modifications/Cancellation for large Groups Utilizing 4 or more Therapists And multiple Day Reservations
We Understand Unexpected Life Circumstances happen from time to time. We’ll do our best to Accommodate Situations as they arise on your/our End. We make every effort to get to you even in bad weather situations. If we cannot safely travel to you, we will offer our next first availability for rescheduling your sessions.
FAQ’s
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WE ARE A SALT LAKE CITY BASED COMPANY
WE SERVICE PRIVATE HOMES & SELECT HOTELS WITHIN THE SALT LAKE CITY ~ PARK CITY ~ AND SURROUNDING AREAS
WITH TRAVEL MINIMUMS WE CAN PROVIDE SERVICES WITHIN 75 MINUTES EACH WAY OF OUR SALT LAKE CITY HOME BASE
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Consider Planning A Timely/Early Exit From The Mountain To Navigate Heavy Traffic In Park City And In The Cottonwood Canyons. Traffic Issues Occur In The 3pm-6pm During Our Busiest Blocks Of Bookings
If Your Location Has Kitchen Accomodations ~ Consider Eating In Or Having Meal Delivery On The Evening Of Your Massage Plans. Planning Dinner Out? ~ Consider Later Reservation Times (8pm Onward) So You Can Make The Most Of Your In Home Massage Experience.
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*It’s A Safe And Reliable Service With Licensed, Insured, And Highly Trained Massage Therapists
* We Provide Genuine Care And Unrushed Appointments
*Our Rates Are Competitive With Transparent Pricing
*We Offer Evening And Weekend Availability
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It is our personal and professional experience that 90 -120 minutes is the time needed if you are wanting to create real change in your body &/tissues. Hence we also honor a 90 minute minimum for single sessions. We as therapists, You as patient/client, need the time basically said!
For the average person, a thorough full-body massage takes 90 minutes. 60 minutes is suitable for general relaxation or focused work on one area (back/ neck/shoulders). Athletes often requiring 2 hours.
As far as frequency, your expert therapist will be able to discuss in person with you after they have done a thorough intake and evaluation, as well as how you responded to their treatment to suggest a treatment plan
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Please be showered prior to your session. Disrobing down to your comfort level is encouraged. You may opt to be “robe ready” for ease of getting on and off the table to which we will exit the room for you to get on the table under the sheet and blanket before we re-enter to start your session. Leaving underwear on is just fine! Ladies, it’s reccommended to remove your bra or undershirt so we can access your back.
Prior to your session, your therapist will do a general intake with you about your health history, goals you’d like addressed or areas to avoid, and answer any questions or concerns. Our massage sessions are custom tailored to your personal needs & pressure preferences.
We abide within the Utah state practicing laws for massage therapy draping techniques to allow us access to one body part at a time, while the remaining parts of your body are covered ~ modesty and safety is honored.
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Yes! We have accommodated many families traveling with youths that love getting in on a family spa day;) We require the parent/guardian to be present and consent prior to their session. Shorter duration sessions are available for younger participants.
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Always Consult your primary healthcare professional before receiving a massage if you have been treated for a recent injury or illness including cancer/cancer treatment, are taking any new medications that may affect blood pressure or bruising, or are currently involved in physical therapy of any kind.
💯 General Contraindication’s for massage ~ fever, acute illness, blood clots/DVT, skin infections, any other skin or contagious diseases, open wounds or recent fractures or other serious injuries.
Medical Clearance & Contraindication Policy
At Alpenglow Massage, client safety is our highest priority. Certain medical conditions may make massage therapy unsafe or contraindicated. These include, but are not limited to:
Liver or kidney failure. ~ Cirrhosis with ascites (abdominal fluid)
Active cancer treatment without physician clearance
Acute or uncontrolled cardiovascular conditions
Substance withdrawal (including opioid or alcohol withdrawal)
For your protection and the safety of our therapists, we require written clearance from your licensed healthcare provider before scheduling massage if you have any of these conditions. Without clearance, we cannot ethically provide massage services.
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Alpenglow values continuity of care after your preferred therapist ends their contract agreement with our company whenever possible.
In some cases, continuation of care may be approved through a formal process.. To ensure clarity, professionalism, and proper coordination, any such arrangements must be handled directly through, and by Alpenglow and the Contractor, and approved in writing.
Informed Consent For Massage Services
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Massage Therapists do not diagnose illness or injury, prescribe medication, and are not a substitute for traditional medical treatment.
If you are under a physicians care due to surgery or other illness/treatment such as chemotherapy, you must have clearance/permission to receive therapeutic massage and inform your therapist of any limitations/aggravations so we can best deliver a safe experience for you.
*Chemotherapy: please be at least one week out from your last treatment before requesting services with us
You understand that there are some risks associated with receiving massage therapy that include, but not limited to the following, and release your therapist from liability: superficial bruising, short term muscle soreness, exacerbation of an unknown injury
Minor Release: A parental/legal guardian of the minor receiving a treatment must be present at the location for the entirety of these sessions. Please help your therapist by informing them of any known injury, allergy, or if under a physicians care, you agree to the above so mentioned also pertaining here.
Prenatal release: You have been cleared for massage therapy by your physician and will keep your therapist updated on any changes to you/baby’s health, so we can adjust our treatment as needed
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