Preparing for Your Experience With Us

Reservations

Appointments may be scheduled by calling or texting our management team Monday–Friday, 10:00 AM–6:00 PM (MST).

  • With your inquiry please include your name, location details, requested day & timeframe, and #/Length of your session request

  • A valid credit card is required to reserve all first-time appointments. No deposit is collected at the time of booking. Your card is securely stored to honor our cancellation policy.

Arrival & Setup

Your therapist(s) will arrive approximately 10–15 minutes before your scheduled appointment to allow time for setup. Please provide a clean, quiet space measuring at least 5' × 9' for each massage table.

Parking

We require parking for all therapists reserved to Provide Services. hotel or resort Guests ~ we kindly ask that parking passes be arranged in advance. Any parking fees incurred by our therapists will be added to your service total.

Health Information

Please notify us as soon as possible if you become ill or need to reschedule your appointment. Prior to your session, please inform us of any recent surgeries, injuries, medical conditions, illnesses, medications, or allergies so we can safely customize your treatment and provide the best possible care.

Payment

Payment is collected after your session directly with your therapist(s). We accept all major credit cards, cash, Venmo, and select HSA/FSA cards (eligibility depends on your individual plan). Please note that therapists do not carry cash for making change.

Gratuity

Please refer to each service description to see whether gratuity has already been included. When not included, the customary spa gratuity is 20%, and is always appreciated.

Cancellation Policy

Your appointment time is reserved specifically for you. Our therapists organize their schedules, travel and availability around confirmed appointments. last-minute changes can leave reserved time that cannot reasonably be offered to another client.

To avoid being charged A full service fee, please provide the following notice:

  • 24 hours for weekday appointments (Monday–Friday)

  • 48 hours for weekend appointments and group bookings

  • One week for reservations requiring four or more therapists or multi-day events

For established clients experiencing an unexpected illness or circumstance within the cancellation window, we may offer the courtesy of moving the appointment to another available time with the same therapist within the following week. If a reschedule cannot be accommodated or You are unable to use the alternative availability offered, the standard cancellation policy and applicable service fee will remain in effect.

our therapists make every effort to travel safely—even during inclement weather. If road conditions make travel unsafe, we will gladly reschedule your appointment at the earliest available opportunity.

Corporate Events

Detailed invoices are available for corporate events, retreats, and large group bookings. We accept ACH transfers (W-9 available)

Complex Booking & Coordination Fee — $150

Applies to multi-therapist/multi-guest bookings requiring significant scheduling and coordination. Extensive same-day changes, prolonged onsite scheduling changes, or additional concierge-level coordination may incur additional administrative fees.

Gift Certificates

We are happy to Accommodate Gift Certificates and can do so via direct contact with your recipient, or email pDF certificate. A 20% Gratuity will be included to the therapist rendering the service. Payment can be made with Venmo or card payment. Card Payments incur A processing fee of 3.7%.

Pricing

Service rates are subject to change. Future appointments and gift certificate redemptions will reflect current pricing.

Professional Conduct

Your comfort, safety, and privacy are our highest priorities. All treatments are provided by Utah Licensed Massage Therapists and performed within our professional scope of practice while following all Utah State draping laws and ethical standards.

We reserve the right to refuse or discontinue service at any time if professional boundaries are violated, inappropriate behavior occurs, or a therapist feels unsafe. In such cases, the full service fee will apply, and additional action may be taken when warranted.

FAQ’s


Informed Consent For Massage Services